SHOPPING & SHIPPING
We value you as a customer and we are constantly striving to make your shopping experience a good one. Our products are sorted into easily navigable categories so that you can find what you’re looking for quickly and easily. Take advantage of our Search function, which can be found in the upper left section of the green menu bar on every page of the DogStore.US site. And you’re invited to subscribe to our Newsletter. Get useful information, tips and trends on pet care. Plus discounts on future purchases and subscriber-only sales promotions!
DogStore.US now offers FREE SHIPPING to anywhere in the continental United States. Just another way to show how much we appreciate your decision to shop DogStore.US for your pet sanitation needs.
DogStore.US has a No Questions Asked refund policy for products returned within 30 days of purchase. Merchandise must be returned unused and in the original packaging to qualify for a refund. Customers are responsible for covering the cost of shipping any and all returns. Returns will be inspected and processed within 72 hours of receipt and full refunds will be credited to customers’ original payment method within 7 days. PLEASE NOTE: Some credit card companies may take up to 10 business days to process refunds and apply them to your account.
FREQUENTLY ASKED QUESTIONS
Q. I have a large yard. Do I really need to buy dog waste bags?
A. Yes! You want to keep your dog healthy and part of ensuring his health is ensuring that he spends his time in a healthy environment. When your dog expels waste, that waste contains bacteria and sometimes event parasites. It is possible for him be re-infected over and over again with the same bacteria that he expels if it is not properly removed and disposed of with a dog poop bag.
Q. My dog expels waste on walks away from home so he won’t be re-infected.
A. No, but other dogs may. Part of being a responsible dog owner is cleaning up after your dog. It is unlawful in some communities not to clean up your dog’s poop. Besides, you want to be a good neighbor, right?
Q. How are DogStore.US biodegradable dog poop bags different from other bags?
A. We’re glad you asked! We are as committed to healthy pets as we are to a healthy planet. Our brand of dog poop bags are OXO degradable. Oxo Biodegradable (OBD) plastic is polyolefin plastic to which has been added very small (catalytic) amounts of metal salts. These catalyze the natural degradation process to speed it up so that the OBD plastic will degrade when subject to environmental conditions to produce water, carbon dioxide and biomass. The process is shortened from hundreds of years to years and/or months for degradation and thereafter biodegradation depends on the micro-organisms in the environment.
Q. Will my financial information be safe?
A. Absolutely. We are a PayPal verified merchant and all payments are processed using PayPal. We do not have access to your financial information. We do this so that you have the freedom to order from DogStore.US with the assurance that your payment will be processed securely and accurately.
Q. What if I’m not happy with my purchase?
A. While we want your business, it is important to us that we develop mutually beneficial relationships with our customers. In the event you make a purchase and are not satisfied with that purchase, you can return the merchandise for a full refund as long as the following criteria are met:
• Returned merchandise is in new, unused condition
• Returned merchandise is in the original packaging
• Returned merchandise passes a product inspection
Customer are responsible for paying the shipping cost on all returns. Refunds will be processed within 7 days of passing the inspection.